FAQs
You can contact Hambleton Hall by telephone +44 (0) 1572 756 991, email hotel@hambletonhall.com or by post directed to the following address: Hambleton Hall, Hambleton, Oakham, Rutland LE15 8TH.
You can find Hambleton Hall at the following address, Hambleton, Oakham, Rutland LE15 8TH, United Kingdom. Click here to view a map and for directions to the hotel.
A Few Guidelines to help your stay at Hambleton Hall
Thank you very much for trusting us to look after you. We all wish you a most relaxing, memorable visit to Hambleton Hall. Please do read the following summary. We hope it may answer some possible questions ahead of arriving with us.
To make your arrival as smooth as possible please do not arrive before 2.00pm unless you have a restaurant reservation for lunch. Guests arriving between 2.00pm and 3.00pm will be accommodated on the terrace, if fine, or the Drawing Room, Bar or Hall. We will try, but cannot promise, your room will be ready before 3.00pm as we do not wish to compromise our housekeeping standards.
We sincerely hope that regulations brought in by Covid-19 are a thing of the past and that handshakes, hugs and even kisses are all allowed. However, we continue to take our responsibility seriously and hope you will do the same. Sanitisers and face masks are available upon request and please let us know in advance should you wish to adopt social distancing. Our housekeeping team will still subject your bedroom to rigorous cleaning and sanitising procedures.
Hambleton beds are made-up with light to medium weight feather duvets. Should you prefer traditional sheets and blankets or hypo-allergenic bedding then please let us know prior to your arrival.
Unless instructed otherwise, Housekeeping will service your bedroom in the morning and once again in the evening while you are dining.
Check-out is at midday on the day of your departure and we can store luggage should you be travelling later.
Please do let us know if you would like assistance with parking your car and taking luggage to and from your bedroom. Should you prefer to do your own, just shoo us away!
Your dining requirements will have been discussed and confirmed to you at the reservation stage. Please note, on some days, it is very difficult for us to find a spare table, to re-arrange dining times or guest numbers. But, we will do our best! With slightly fewer tables than in the past, and where there is demand, we shall offer two sittings starting from either 6.00pm or after 8.00pm.
Our dishes are created from the freshest ingredients possible and, as such, our menus for lunch and dinner are produced daily. Please note formal dining for both lunch and dinner is in the Dining Room.
The minimum age in the dining room is 5 years at lunch and dinner.
We asked guests to select a time and pre-order breakfast the evening before. We find this helpful, however, it is not compulsory but does avoid possible delays. A breakfast order form can be found in your bedroom.
Principally for non-resident guests unless house-guests specifically reserve. Snacks and light meals may be served on the Terrace or in the Drawing Room or Bar. Advanced notice of your intention to have a light meal is greatly appreciated.
Should you wish to venture off the peninsular for tasty food, please visit the Hambleton Cafe and Bakery shop. This is open 7 days a week to sample light meals and load your car with bakery goodies to graze on or take home. Please look at https://www.hambletonbakery.co.uk
We have always avoided rigid dress codes but suggest smart dress is appropriate for the dining room. No shorts please or sports attire, thank you.
We endeavour to meet all reasonable special requirements given adequate notice but cannot take responsibility for the presence of trace ingredients which may affect clients with dangerous allergies. Please do give us sufficient, detailed instructions regarding allergies and dietary preferences. Alongside our Menu of the Day we have a designated vegetarian menu and can provide vegan alternatives although we leave complex menus to the experts in their own field.
This is available for tea, coffee, snacks and evening meals and can be served to your bedroom. We do not have hot drinks making facilities in our bedrooms. A simple call to reception, or an advance order, means we do the work and your drinks will appear. However, should you prefer to make your own in the wee small hours a pre-prepared tray can be left in your bedroom. Please just ask.
Please note all food, drink and other dining room items are subject to a discretionary service charge of 12.5% which is given to the whole of the team that contribute to your stay.
We do not allow smoking in the house or bedrooms. The Sitooterie provides some shelter for smoking on the terrace.
We have several valued guests who have limited mobility or are wheelchair users. Sadly, the nature of our Victorian building makes it impossible to fully comply with the latest specification for full access. Please discuss with our reception team your precise requirements or view our Access Statement on the Hambleton website.
We welcome well-behaved dogs and they have their own guidelines, which can be viewed in full below.
The hotel swimming pool is for the private use of resident guests. It is heated from early May until mid-September, and occasionally early October, depending upon the weather, and is cleaned to the latest safety standards. During the winter months it is closed.
There are pool towels available in the small changing area and there is a loo. Please respect other swimmers and those relaxing in this area.
As well as the swimming pool, there is also a tennis court and croquet lawn in the hotel grounds and in your bedroom will be a copy of our Things to Do Booklet, written by owner, Tim Hart. This is a great source of information on local attractions and activities. Please ask Reception to check visitor opening times etc as they may vary week by week. We also have walking directions in quiet rural areas.
The best way to see Rutland Water is by bike or e-bike and the cycling centre at Whitwell (10 minutes away) is fully equipped. E-bikes are brilliant, highly discreet for those willing to cheat but do require proof of identity upon collection.
Due to the size of the house we do not employ a Night Porter on duty throughout the night. However, we do offer emergency night service from midnight until 7.00am. Please let us know in advance if you plan to arrive/depart between 11.00pm and 7.00am so we can make special arrangements.
Many guests stay with us to celebrate a special occasion. If we can help in anyway with your celebrations then, let us know – we will be as discrete as you require!
We offer gift vouchers and packages to suit all occasions. Visit our gift voucher site by clicking here.
On site we have charging points.
Access Statement for Hambleton Hall
Please find outlined below information that we hope will ensure you enjoy your visit to Hambleton Hall, regardless of whether your life is affected in some way by a medical condition, disability, impairment or specific learning difficulty.
Enquiries and reservations may be made by telephone or email. All reservations should be made in advance.
Should you require a taxi to the hotel from Oakham, Peterborough or other areas or Rail Stations or East Midlands Airport (approximately 45 minute drive), we use a reliable company on a regular basis and we would be delighted to book them on your behalf.
Directions to the hotel can be found on our website.
Arrivals drive to the front of the hotel. We have a reserved area outside the reception office which we will ensure is available for you on arrival. We also offer a valet parking service to all arrivals.
Entrance to the hotel is by way of two steps which can be covered by a portable ramp which is suitable for wheel chair access.
Your luggage will collected from your car on arrival and delivered to your room
You will be escorted to your room and shown the layout of the public areas en-route
Floor is carpeted throughout. It is suitable for wheelchairs
Accounting and credit card payment facilities are portable and brought to the guests for their convenience.
Our corridors are well lit and are either carpeted or polished stone floors which may need some guidance and assistance for people with walking difficulties. A member of staff will always be on hand to offer assistance.
Our Bar and Drawing Room is accessed directly from reception through wide doors.
Because of the nature of our external areas and garden, access is limited.
In the summer months access to the Terrace and the lower garden is via the gravel path around the west end of the house. Assistance is always available. The terrace itself is paved stone.
The Dining Areas are on the same ground floor level and are accessed along a corridor. There are a number of fire doors along the main corridor from reception to the restaurant and toilets. They are all held on magnetic catches.
We do not have a designated disabled cloakroom and listed building constraints mean the cubicles are difficult to access for wheel chair users. Entrance doors to the cloakrooms have door closers installed. However, every assistance will be given by discreet staff if required.
The fire alarm system is a continuous bell and does not have flashing lights. Assistance is given if evacuation is necessary.
There is ample movable seating and there are chairs available with or without arms. We offer assistance if the guest wishes to transfer from wheelchair to restaurant chair.
All areas are well lit. Additionally at night candles are on all tables when the wall lights are dimmer.
Full waiter service provided at breakfast, lunch and dinner
Restaurant tables are laid with white table linen
The menu is printed on cream paper and can be verbally presented if required.
The limited size of the house means that there are no bedrooms at ground floor level and all accommodation is on the first or second floors accessed by stairs or lift that will take standard sized wheel chairs. The lift door opening is 66cm. The lift has an internal width of 86cm and a depth of 62cm. Many of the bedrooms are not suitable for wheel chairs because of physical obstructions i.e. deep sided baths, steps in split level bathrooms.
Our reservation team have full knowledge of the house layout and will be pleased to discuss specific access requirements with any guest.
A small fridge would be available on request for any medication. Service dogs are welcome.
Guests with hearing difficulties need to advise us on arrival. In the event of evacuation a member of staff will go directly to their room to raise the alarm and assist as required.
We have tried to be as accurate as possible and have included as much detail as we can in our Access Statement, however we welcome your feedback to continuously improve on the information we provide.
If you require further assistance please call 01572756991 and ask to speak to the General Manager, Christopher Hurst.
Canine Residents at Hambleton Hall
Set in true English countryside, dogs are very much part of life here and they are more than welcome at Hambleton Hall. However, out of respect to other house guests, the house and gardens, we ask all owners to consider the following:
Please let us know in advance if you plan to bring your four-legged friend with you. We can then have everything ready. In advance we ask that dogs are more than a year old, are house-trained and will be comfortable staying in an unfamiliar environment.
Several of our bedrooms are suitable for dogs but as they are not huge, we feel that two dogs of a medium size is the maximum. We do ask that dogs do not sleep on the hotel beds but can, if required provide suitable bedding if you are not bringing your own. We hope that owners will be taking dinner with us in the dining room but do ask that dogs are not left alone in the bedrooms. Some prefer to be safe and secure in their own cars, while others sleep in a travel cage (we have one if needed). Alternatively, if advance notice is given, we can organise a dog sitter or the staff in the office love some company in the evening if they will settle in an unfamiliar place. There will be a charge of £10.00 per night, per dog for the upkeep of the room. Any damage to furniture and fittings may be charged for.
We are a small house and a bark can travel a long way. Please may we ask that you consider our other guests during your stay.
We ask that the Drawing Room and Bar remain dog-free. However the seating area in the hall is a great place to watch the world go by – and has a great fire to warm up after a winter walk. In the summer months there is plenty of seating outside. Apart from assistance animals, dogs are not permitted in the hotel dining room.
There are some great walks around Hambleton and reception has a map and details of where to go. Being in the middle of a farming community, there is livestock in many of the footpath fields and out of respect to our farmer friends we ask that dogs are on leads when out and about.
We would be most grateful if our amicable dog-guests could refrain from using our lawns as a loo. Delightful loo areas are to be found in the slightly longer grass and field between the bottom of the gardens and Rutland Water.
Given a little notice, we can provide leads, bedding, poo bags, bowls, food and biscuits, crates & cuddly toys together with waterproof coats & towelling for muddy paws. For the owners we have Le Chameau wellies and local dog-friendly places to visit.